Broadland Housing has taken over the day-to-day management of Stonewater Housing Association’s 45 properties in Heacham. Stonewater residents will benefit from a more efficient, local service.
Broadland Housing in King’s Lynn is now providing high-quality and customer-focused housing management, estate services and repairs to residents of Stonewater’s High Houses scheme. The transfer took place on Monday 29 January 2018. Stonewater retain ownership of the scheme.
Speaking at the handover official handover event today, Nick Harris, Stonewater’s Chief Executive Officer, said:
“Providing our rental customers with an excellent service is at the heart of every choice we make. With our closest office in Leicester, which is almost 100 miles away from our High Houses development, we have not always been able to provide the responsive, efficient and cost-effective service we pride ourselves on, so we knew we had to do something to change this. Broadland Housing Association shares our commitment to customer care and is locally based to provide our High Houses’ customers with first-rate housing service which can respond quickly to their needs.”
Michael Newey, Chief Executive of Broadland Housing Association, commented:
“This new arrangement is an ideal fit for us. We already manage Stonewater’s Norwich properties, so it builds on our existing successful partnership. With several of our own housing schemes in the King’s Lynn area, our local maintenance team will be delivering the same timely service and high standards to Stonewater’s Heacham residents.”
High Houses is a mixed development of rental, leasehold and freehold homes, ranging from one- and two-bedroom apartments to three-bedroom houses.
Stonewater is a social housing provider, managing around 31,500 homes in England for over 65,000 customers. This includes affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, Foyers and women’s refuges.