Sales Administrator (right)
Helps with the sales of Broadland’s shared ownership properties
Having left school in 2015, I was offered an apprenticeship at Broadland where I was able to achieve a NVQ level 2 and 3 in Business and Administration. I learnt so many different skills and gained experience in finance, customer services, housing and development. After completing my NVQ, I was offered the position of Sales Administrator. I always knew I wanted to work in the housing sector but wasn’t quite sure in which area, so this apprenticeship gave me enough experience and confidence to know that my passion was within development. I am so grateful I was given this opportunity. I’m doing a job I really enjoy and excited to see where my career takes me.
Works in our Repairs team
Chris Mason is an electrician in our Repairs team. Chris qualified in 2019. He was in his mid-30s and working in security at Norwich City Football Club when he decided to start an apprenticeship with Broadland. He had two young children at the time, so it was a big decision to change career:
At college I felt a bit awkward – the next oldest apprentice to me was 20! But I could draw on my life experience. I had done a little engineering and labouring, so I was going back to something I loved. And I was willing to learn. I knew I had to be the one to fetch things from the van or pick up the broom at the end of the day. I was happy to do that, it’s the apprentice’s role. Today I still enjoy getting up every day to go to work, and enjoy each new challenge.
Local Housing Advisor
Helps allocate properties and deals with housing queries
Chloe Calver joined Broadland in January 2018 as an apprentice and studied for her NVQ Level 2 in Business Administration, which she completed in January 2019. She was appointed Housing Scheme Manager for two of our sheltered housing schemes before going on maternity leave in 2021. She has since returned part-time to a Local Housing Advisor role.
I was working in the care industry and had gone as far as I wanted to go. I had always wanted to improve my skills in admin. I applied to be an apprentice Local Area Advisor at Broadland and quickly learnt lots of new skills. I received a great deal of support from my colleagues and my NVQ tutor, and was given many opportunities to progress in my career. Starting as an apprentice with Broadland is the best decision I could ever have made.
Local Delivery Manager
Manages delivery of services for tenants in north Norwich
Jack Harvey, Local Delivery Manager, achieved the CIH (Chartered Institute of Housing) Level 3 Certificate in Housing Practice in November 2019. Jack joined Broadland in 2009 as an apprentice carpenter and qualified as a carpenter in May 2011. He was promoted to Senior Multi-Skilled Operative in 2017, and then Maintenance Team Leader in January 2019.
It was hard work to achieve this qualification, because I started from zero, but it’s well worth it and not bad for someone with a tradesman’s background!
Income Recovery Assistant (left)
Helps to resolve tenants’ rent queries and issues
Broghan Scully joined Broadland in 2015:
I applied for the Local Area Advisor apprenticeship in 2015 because I wanted a career. I had no previous knowledge of the housing sector or what jobs were available. Working as a Local Area Advisor I developed lots of new skills. I enjoyed learning and completed my NVQ in Business Admin Level 2. I won an “Outstanding Apprentice” award from Great Yarmouth College in 2016. I started my current position as Income Recovery Assistant in September 2017.
Provides staff support and development opportunities
Lucy Rose, HR Coordinator, has worked at Broadland since 2011. She started her apprenticeship in the Facilities team. She completed NVQ Levels 2 and 3 in Business Administration and has worked her way up the organisation to her current role in the HR team.
Unlike some apprentices, I didn’t start my apprenticeship straight from school or after A-Levels. I was working in a job with no career progression. At the age of 20 decided I needed to do something to help myself! The skills and experience I got from my apprenticeship helped me to secure a permanent role at Broadland. Looking back, doing my apprenticeship was probably the best decision I’ve made career-wise. I experienced the office environment and continued to develop at the same time.
Works in our Repairs team
Callum Beales was interested into getting into engineering and joined Broadland in 2014 as an apprentice gas engineer:
In 2017 my college put me forward for Apprentice of the Year in plumbing and heating and I won! As a prize I was invited to join the CIPHE [Chartered Institute of Plumbing and Heating Engineering]. I am a heating engineer now and have loved learning, enjoying facing new challenges every day.
Executive Assistant to
CEO and Chair
PA duties for our Chief Executive and Chair
Laura Baldock left school at 18 and started her apprenticeship at Broadland, completing her NVQ Levels 2 and 3 in Business Administration in the Facilities and Services team.
I went on to get a permanent position in the Development team and since then I’ve worked across many functions. I am now a Executive Assistant to our Chief Executive and Chair. I love working for Broadland and I’m really grateful for the time and resources they have put in to get me where I am today.
Local Delivery Team
Leader / Income Recovery
Liam Cook started his apprenticeship in Customer Services. After working as a Customer Services Advisor he joined the Income Recovery team as Income Recovery Assistant, then was promoted to Income Recovery Officer. He is also the Local Delivery Team Leader for the western area.
After completing my A-Levels I was unsure of my next step. I was reluctant to go to university and an apprenticeship seemed the right option for me. It has opened the door to new opportunities and challenges. I have a recognised qualification and I’ve gained real job experiences that have had a positive impact on my career so far.