[updated 13 December 2021]
For information about the roll-out of the vaccination in your area, see:
Find out how to book and manage your vaccination online.
Beware of fake text messages about vaccinations. The NHS will never ask you to provide financial details when you are genuinely contacted for vaccination. Norfolk County Council Trading Standards are asking you to forward scam texts to 7726.
Get a free test to check if you have Coronavirus (COVID-19).
Check the latest NHS guidance on Coronavirus symptoms and treatment.
Latest guidance on Coronavirus
- There is a lot of misinformation online. Please use the Government’s latest guidance on Coronavirus.
- The Government’s Coronavirus Information Service is available on WhatsApp – add 07860 064422 to your contacts to get alerts.
- Download the NHS COVID-19 app free from the Apple App Store or Google Play.
- Find translations of Coronavirus safety advice in a range of community languages.
- See also our health and wellbeing pages for more information and resources.
- First Response (0808 196 3494) – 24/7 freephone service offering immediate mental health support, run by Norfolk and Suffolk NHS Foundation Trust.
- The NHS Every Mind Matters website has tips for how to look after your mental wellbeing if you are self-isolating.
- Online resources for dealing with substance addiction during Coronavirus are available from Rehab 4 Addiction.
- Future Learn has a range of free online courses to help you develop tools and strategies to improve mental wellbeing – including understanding depression and anxiety, young people’s mental health and digital wellbeing.
- Our Facebook page has more helpful ideas, information and prize competitions for all the family.
- Exercise is a good way to keep fit and healthy and support your mental wellbeing.
If you are in financial crisis you can call the Trussell Trust‘s confidential free helpline on 0808 208 2138 (open Monday to Friday, 9am–5pm, closed on public holidays).
- For support and advice, to our domestic abuse webpage.
- The National Domestic Abuse Helpline is available 24/7. The Pandora Project offers an online live chat service Monday to Friday, 1-3pm – for adults and children affected by domestic abuse in West and North Norfolk.
- The Norfolk Assistance Scheme can provide help with cash, food or white goods. It can also help with shopping or collecting medication.
- If you live in Suffolk, contact the Home, But Not Alone helpline (tel 0800 876 6926) for support.
- For help from community organisations, individuals or groups of neighbours in your area, visit Fine city neighbours (Norwich), Lumi, Covid19 Mutual Aid and Eastern Daily Press‘s Here to Help Campaign.
- EarlyHelpHub (Loddon, Chedgrave, Hales, Heckingham, Langley, Hardley or Norton) offer services such as picking up urgent supplies and prescriptions, posting mail or making a friendly phone call. Contact EarlyHelpHubSouth@S-Norfolk.gov.uk or telephone 01508 533933
- If you’re caring for someone aged 18+ it’s important you get a carer’s emergency card. This will ensure that that the person will be safe if you’re caught up in an emergency.
- The Norfolk Directory has lots of befriending services information, such as Better Together, which aims to tackle loneliness and isolation.
- Free telephone befriending for those aged 60+ – Age UK Norfolk 01603 785 223 / firstname.lastname@example.org or West Norfolk Befriending 01553 763500 / email@example.com
Universal Credit and other benefits
Please see the official Government information and advice on Coronavirus and claiming benefits.
Money Advice Hub have created a useful Coronavirus advice page.
- If you have lost your job due to the Coronavirus situation, you can find temporary vacancies on the Indeed jobs website.
- Check out resources to help you find employment and training
- If you are self-employed, you may be able to claim a grant through the Government’s Self-Employment Income Support Scheme.
Beware of scams!
Be careful of scammers who are taking advantage of people’s fears and worries about Coronavirus – for example, selling virus ‘testing’ kits or offering to collect shopping or prescriptions. Call 0300 123 2040 to report a scam. To protect yourself or someone you know who might be vulnerable, you can complete online scams awareness session to become a Friend Against Scams.
Support and resources for parents, carers or students learning at home: