A new Complaint Handling Code came into effect on 1 April 2024.  We are obliged by law to follow the requirements that are set out in the code.

Complaint Handling Code 2024 | Housing Ombudsman Service

The purpose of the code is to achieve best practice in complaint handling and ultimately to provide a better service to residents.

Here is a link to the Housing Ombudsman website which has some frequently asked questions about the code Complaint Handling Code 2024 FAQs | Housing Ombudsman

We welcome complaints from our residents, we see them as an opportunity to put things right, learn from has gone wrong and make changes to our services so that it does not happen again.