Privacy policy

Broadland Housing is committed to ensuring that tenants’ data is protected. We are currently reviewing our approach to data protection in the light of the General Data Protection Regulation (GDPR), which comes into effect on 25 May 2018. A new Data Protection Bill is also going through the UK Parliament and further details should be available shortly.

The main intention of these changes is to tighten up on all aspects of data protection. This is particularly important as there is so much more use of electronic data and communication than 20 years ago, when the current law was written. The changes also introduce more and improved rights for individuals, so that they have more control over the use of data about them.

Broadland would like to reassure tenants that the security of their information is critical to our relationship with them. In order to provide a good quality housing service, we need to hold data that is important and personal, and we do not underestimate the responsibility to look after it safely and securely.

Under the current law, we already have in place various safeguards, including password protecting all tenant data accessed in any electronic form. All this data is held on secure servers which are either located on-site or securely held within Microsoft’s cloud servers. We also undergo regular audits to help us keep improving how we manage data, and to learn from best practice in other organisations.

We’ll be communicating with tenants in more details shortly. Howerver, if you have any queries on Data Protection in the meantime, please contact:

Data Protection Officer
Broadland Housing Association
Norwich City Football Club, South Stand
Norwich NR1 1HU