At Broadland, we strive to efficiently allocate our resources to address repairs promptly. We have defined repairs into emergency and routine categories to ensure timely attention.
Fencing and Gates – Latest Update
In the rent statement you received in 2023, Michael Newey gave an update on Broadland’s current financial situation. We had to put on hold our Category E repairs, but we have now started fencing and gates (October 2024).

Please see How we prioritise repairs for categories of repairs and timescales for attending.
Find out more information about recharges and your responsibilities in our leaflet Home repairs – who is responsible?
Reporting an emergency repair
Please call 0303 303 0003 to report an emergency repair. You can expect us to attend your home within 24 hours, and in certain situations, within 4 hours.
Outside of office hours, your call will automatically be transferred to our out-of-hours service. Please only call the out-of-hours service if it is an emergency.
Routine repairs
For non-urgent repairs, you can report them to Customer Services via Tenants Online, email, or by calling 0303 303 0003.
Recharges may apply
Please note that there may be a recharge for some types of repair, including:
- Lost keys – you will need to contact a reputable local locksmith and pay for new locks.
- Malicious damage – we will only carry out repairs caused by deliberate acts of damage if you supply a crime reference number.
- Blocked drains – we will recharge you if you have caused the blockage by pouring unsuitable materials or liquids down the drain.