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Housing conference focuses on the importance of listening to tenants

November 24, 2022

Housing conference focuses on the importance of listening to tenants

The first Independent East conference was held near Norwich in November 2022. More than 100 tenants, board members and staff attended from five housing associations based in Norfolk and Suffolk. The conference focused on what lies in store for social housing in 2023 and the important role of tenants.

Independent East Conference November 2022, delegates discussing in group around a table
Independent East Conference November 2022,3 delegates chatting at table
Independent East Conference November 2022, speaker Kate Dodsworth from Regulator of Social Housing
Independent East Conference, November 2022

There were keynote speeches from housing experts Hilary Burkitt, Director of Housing at IFF Research; Kathryn Eyre, Quality, Engagement & Development Director of the Housing Ombudsman; and Kate Dodsworth, Director of Consumer Regulation for the Regulator of Social Housing. The programme also included table discussions and opportunities for questions.

Creative collaboration

In their discussions, the participants focused on creative collaboration as a key solution to the challenges faced by housing associations. They discussed how these challenges might be alleviated by really listening to tenants and putting them at the heart of decisions in the difficult year(s) ahead.

I found the keynote speeches informative, positive and thought-provoking. The whole conference was uplifting and well attended by tenants. It shows a growing interest in how attitudes to social housing and engaging with our landlords are changing.

Jane, a Broadland tenant who participated

It’s important for the sector to come together and think deeply about the challenges they are facing at the moment in such unprecedented times. The takeaway from today is a real sense that everyone is up for the challenge that we’re facing. Despite the great difficulties for housing associations, for tenants, everyone is up for thinking about how they are going to address these challenges and to make sure we are doing our very best for all of our tenants.

Hilary Burkitt, Director of Housing IFF Research

The event was organised by Independent East, an informal alliance of five community‐focused housing associations in the East of England – Broadland Housing, Freebridge Community Housing, Havebury Housing Partnership, Saffron Housing Trust, and Orwell Housing Association.

Independent East will continue to work collaboratively together and with tenants to address common issues, sharing ideas and best practice to continually improve services and better the lives of their customers.

CEOs of Independent East housing associations, November 2022
The CEOs of the five Independent East housing associations: from left to right: James Francis (Saffron); Michael Newey (Broadland); Anita Jones (Freebridge); Andrew Smith (Havebury); Wendy Evans-Hendrick (Orwell)

Living Wage Week 2022: why a fair wage matters this year more than ever

November 14, 2022

Living Wage Week 2022 - accredited employer graphic

To celebrate Living Wage Week (14 to 20 November 2022), Norwich employers and employees have shared their stories, explaining why a real Living Wage matters more than ever during the cost-of-living crisis.

The real Living Wage is an hourly rate of pay calculated by the Living Wage Foundation based on what people need to live on to pay for costs including fuel, energy, rent and food. It currently stands at £10.90/hr outside London, and is paid voluntarily by employers, going beyond the national minimum rates set by Government – just £9.50/hr for anyone over the age of 23.

During Living Wage Week, Norwich’s Future Radio listeners can tune in for a full schedule of features, quizzes and interviews, and residents should look out for Living Wage messages that have been painted around the city (pictured).

Phoenix Events (East) Ltd, a security and events management company, is an accredited Living Wage Employer based in Norwich. Anna Ryan, Operations Manager at Phoenix Events (East) Ltd, explains why the business pays the Real Living Wage and the impact it has had:

We are striving to ensure that anyone who comes to work for Phoenix will always feel like their work is valued. This should be reflected not only in the way the company treats them, and the service we provide, but in their payslip at the end of the month. We see the difference it makes for our employees to see that what they do is being recognised, not by paying them the bare minimum, but a fair wage people can live on. 

This extends even more so to our younger employees, who would earn considerably less under the National Minimum Wage. Many 18-year-olds have the same financial responsibilities as people well into their 20s and 30s – why should someone be paid less for doing the same job?

Jesse Manning, Cleaning Coordinator at Broadland Housing, an accredited Living Wage Employer since 2015, described how being paid a Real Living Wage has affected him:

When I started working for Broadland it was the first time I had ever been paid the Real Living Wage. With the increase in wages, I was lucky to find a social rented flat, with the Real Living Wage helping secure this tenancy, because I could now afford the rent. The stability of my having my own home gave my life a real positive boost and the chance to live independently. 

At Broadland, I am part of the team that reviews and awards new contracts. I am proud that Broadland are a Living Wage Employer, and that it also requires its contractors to pay the Real Living Wage too. For me this so important. It has made such a difference to my own life, and I like to think that it will help others in the same way.

Norwich Living Wage City Action Group is a coalition of local businesses, charities and public sector organisations who are already accredited Living Wage employers. It is aiming to triple the number of employers paying the real Living Wage to 150 by 2025. There are currently 50 Real Living Wage accredited employers in Norwich, meaning 1,114 workers have already received a pay rise that meets the real Living Wage.

Northrepps

October 24, 2022

North Repps eco homes - architect image

Northrepps

Our new development at Northrepps will be our first operationally net zero scheme.

We will be building 19 new homes, which are due for completion in spring 2024.

Take a virtual tour through the proposed new homes

The scheme comprises of

  • 8 affordable rented properties
  • 2 shared ownership properties
  • 9 open market properties
Broadgate close, Northrepps proposed site plan

If you have any queries, please contact Adam Ballard.

Shipfield, Norwich

October 24, 2022

Shipfield, Norwich

Proposed redevelopment of two garage blocks

Shipfield Norwich - artists' impression

Following a community consultation, a planning application has been submitted to demolish the two existing garage blocks at Shipfield (shown in red above) and build 4 x 1-bedroom single-storey houses in their place. Tenants who currently rent garages from us will be offered alternative garages elsewhere on the scheme.

Martin Miller, 1926-2022

August 22, 2022

Broadland’s staff and Board are very sad to hear of the passing of Martin Miller. 

Martin Miller at The Cedars, 2006
Martin Miller (left) and current Chief Executive Michael Newey at The Cedars, Norwich, in 2006

Martin first came to Broadland in 1968 as its first Chief Executive. Martin played an instrumental role in Broadland’s evolution, its mission and vision, which are still part of our DNA today. Back in the early 1970s, when he was then working with architects, Edward Skipper & Associates, Martin realised the way social housing provision in the UK was changing. Instead of councils supplying most social housing, their role and the funding for new housing was instead being transferred to housing associations.

Martin seized that opportunity by establishing Broadland Housing Association and he worked at Broadland for 23 years, bringing to fruition some of our most popular housing schemes. 

Martin oversaw some of the most important changes in our history, from introducing tenant board members onto our Board to building some of our larger housing schemes. He also takes the credit for buying The Cedars, which became a sheltered housing scheme in Norwich. It is still one of our most popular schemes, and Martin even came back in 2006 to help us celebrate its 25th anniversary. 

After Martin stepped down from his role as a Chief Executive, he continued to support Broadland as a member. Up until the pandemic he attended the AGM every year, lending us once again his vast experience and knowledge at one of our most important meetings of the year. 

Michael Newey, the current Chief Executive of Broadland commented:  

Martin’s contribution to the people of Norfolk and to Broadland Housing was massive. As our first Chief Executive, he helped grow Broadland from one scheme in Norwich to over 1,700 affordable rented homes across the county. Martin knew that a home is the foundation of everything else in life and he ensured that Broadland stretched itself to deliver new homes that communities needed. Personally I will miss Martin – his encouragement and his support. His family can be very proud of his contribution to this county and to lives of so many people over the years.

Michael Newey, Chief Executive

Prior to founding Broadland Housing Association, Martin, who was born in Norwich, spent the first 22 years of his career in the Norwich shoe trade with Norvic Shoe Company, eventually becoming a Board member and heading the design team for both ladies and children’s shoes.

In 1951, Martin married Barbara Barker and in September 2021 they celebrated their 70th wedding anniversary. A devoted family man, Martin was father to three daughters – Charlotte, Louise and Alexandra, and a very popular “Dumper” to eight grandchildren and 11 great-grandchildren.

At the age of eight, Martin went to Westminster Cathedral Choir School as a boy chorister, which instilled in Martin a life-long love of music. He put this to good use as a very reliable tenor, singing for many years into his 90s with the Norwich Philharmonic Society Choir. Martin’s other great passion was for sailing. Aged 17, when called up for National Service, Martin applied to join the Royal Navy. However, much to his disappointment, Martin was conscripted down the mines for four years as a ‘Bevan Boy’, near Leeds in Yorkshire. Happily, from the 1960s until his mid-80s, Martin was able to resume his passion for boats and he regularly enjoyed dinghy sailing at Blakeney and on The Broads.

Martin Miller’s funeral will be at St Peter Mancroft at 11.00 on Friday 2nd September. All welcome. Please wear a dash of colour. Family flowers only. Donations to Mancroft Advice Project (MAP) may be sent c/o Allcock Family Funeral Services, Falcon House, 96a City Road, Norwich NR1 2HD or donate online at www.allcockfunerals.co.uk.

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