A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Broadland or our staff that affects an individual customer or group of
customers. Our complaints policy and procedure can be found by clicking here.
By signing up to the CIH Complaints Charter for Housing, we are demonstrating to our customers that we take your complaints seriously, resolve them and learn from them.
Read the Complaints Charter for Housing and the core Customer Service commitments we have signed up to and continue working towards.
Ivan Johnson (pictured), formerly Executive Housing Director, now acts as the Group’s Business Improvement Adviser for 2 days per week. Ivan focuses on investigating complaints from tenants that have proved difficult to resolve. The lessons we learn will help us improve our services and avoid similar problems in the future.