We believe that everyone should have a home that meets their needs. Our business is about people, helping to create thriving neighbourhoods and communities.
We are a “values-driven” organisation. Our values shap our behaviours and are at the heart of how we work with residents, employees, partners and stakeholders.
Everyone in the Broadland team, whether they are board members, resident panel members, employees or volunteers, are expected to work in line with our values. Members, previously described as shareholders, are expected to support these values and behaviours.
Openness
We are open and transparent with our residents, regulators and stakeholders
Responsible
We will use our resources efficiently to maximise the benefits for the community. We will never judge our success by the balance sheet, but the balance sheet needs to be sustainable for us to be successful
Collaborative
We will work equally with our partners to each our goals
Fair
We treat our residents and staff with fairness and impartiality, taking account of their circumstances and background
Innovative
We find innovative and creative solutions to benefit our residents and partners, learning from both successes and setbacks to achieve our goals
Reliable
We take responsibility for issues and fulfilling our obligations
Trustworthy
We will act professionally and with integrity to earn the trust of our residents and stakeholders
Competency
We ensure that our team members (board members, employees and volunteers, including residents panel members) posses the necessary skills and experience to perform their roles effectively
Being objective
We will use data effectively to shape our services, identify issues that require improvements and measure our performance
Being local
We are a local organisation, close or our residents and their communities. In 2004, we committed to only building new homes in Norfolk and North Suffolk.