If you are experiencing damp and mould in your home
If you are experiencing persistent problems with damp and mould, please contact Customer Services immediately on 0303 303 0003 or enq@broadlandgroup.org.
If you have reported an issue
If you have reported damp and mould, we will establish the source and whether there are any defects to the property. We will then carry out the appropriate remedial work. This will be addressed as a matter of urgency and cases are prioritised when there is a significant amount, or when there is a significant concern for our tenants health.
These are the categories we use
Awaab’s Law
Awaab’s Law was introduced after the tragic death of two-year-old Awaab Ishak who experienced prolonged exposure to mould, resulting in social landlords to act. The new law came into force on 27th October 2025.
Healthy Homes Team
To ensure these problems are tackled quickly and effectively, we have created a dedicated Healthy Homes Team. The team will prioritise the most urgent cases of damp and mould to protect the health and wellbeing of our residents.
What do we use to treat damp and mould?
We’ve introduced PURA+Quick as our new standard product for treating damp and mould. It offers strong, long-lasting protection and helps provide consistent, high-quality service for residents.
For more information on PURA+ please see below:
Further Information
For more information, please see below our Healthy Homes Handbook that contains helpful advice on how to treat condensation in your home and how to avoid mould, plus further advice on the next steps if you are experiencing persistent problems.