Experiencing damp and mould in your home
If you are experiencing persistent problems with damp and mould, please contact Customer Services immediately on 0303 303 0003 or enq@broadlandgroup.org.
Damp and mould in your home
If you have damp or mould in your home, please contact Customer Services as soon as possible on 0303 303 0003 or enq@broadlandgroup.org.
What happens next
We will ask you a number of questions about the issue to work out the priority. It will be categorised as an Emergency, Significant or Routine repair by our team.
We will consider what action will need to be taken to make sure your home is safe. We will be in contact to update you on the works that are required.
Timescales
- Emergency – Where a damp & mould problem in your home is an immediate risk to your health and safety. We will take action to make it safe within 24 hours.
- Significant – Where a damp & mould problem in your home is not immediate but still serious we will investigate within 10 working days, providing a written summary within 3-working days and then begin any repairs promptly to make your home safe.
- Routine – Where a damp & mould problem in your home is not considered an emergency or significant, we will resolve the issue within our standard repair timescales.
We will offer alternative accommodation where necessary if your home cannot be made safe within the required timeframes.
Awaab’s Law
Awaab’s Law was introduced after the tragic death of two-year-old Awaab Ishak who experienced prolonged exposure to mould, resulting in social landlords to act. The new law came into force on 27th October 2025.
Healthy Homes Team
To ensure these problems are tackled quickly and effectively, we have created a dedicated Healthy Homes Team. The team will prioritise the most urgent cases of damp and mould to protect the health and wellbeing of our residents.
What do we use to treat damp and mould?
We’ve introduced PURA+Quick as our new standard product for treating damp and mould. It offers strong, long-lasting protection and helps provide consistent, high-quality service for residents.
For more information on PURA+ please see below:
Further Information
For more information, please see below our Healthy Homes Handbook that contains helpful advice on how to treat condensation in your home and how to avoid mould, plus further advice on the next steps if you are experiencing persistent problems.