We know that delivering high quality services is the most important thing to our residents and being open and honest about how we are doing is vital to build up trust.
That’s why we will be publishing performance information on our website each month. We will provide updates on services such as repairs and how we are keeping you safe in your home.
Where we have service areas which are not performing as well as we would like, we will tell you what we are doing to improve.
Our performance is shared with the Tenant Assurance Panel each month who scrutinise how we are doing.
Our Performance
The information shows how we are performing in May 2025. The areas we are focusing on are:
- Customer Enquiries: The performance in answering customer enquiries has seen a 9% increase since month. This is one of the areas the Tenants Assurance Panel are focusing on and an action plan is going to board for approval.
- There were two evictions for rent arrears in May. Both were due to large amounts of rent owing and the resident not engaging.
Health & Safety in your home
Consumer Standards for Social Housing
The Regulator of Social Housing requires us to submit our results for the Tenant Satisfaction measures. We conducted our Tenant Perception Survey in October 2024. See below our Tenant Perception Survey Action Plan with updates from December 2024.
