Contact us

Need to talk?

Our Customer Service phone lines 0303 303 0003 are open:

• 8:30 am – 17:00 pm Monday, Tuesday, Wednesday, Thursday
• 8:30 am – 16:30 pm Friday

All calls are recorded for training and monitoring purposes. During out-of-hours, your call will automatically go through to our out-of-hours service. Please note, this service is for emergencies only.

Broadland tenants can also contact us on Tenants Online.

Call Back Service

How it works

If our Customer Service lines are busy, you can now choose to get a call back instead of waiting on hold. What to do:

1. When you hear the menu of 4 options, select the option that best matches your call.
2. After 2 minutes of waiting, you will be asked if you would like to request a call back. Once selected, we’ll keep your place in the queue and call you back when you reach the front.
3. After selecting a call back request please do not call again – calling again will block your line meaning we cannot get through to you.
4. If you choose the emergency repair option, you will not jump ahead of others already waiting.

Online Enquiry Form

If you have more than one repair, please submit 2 forms. This helps us ensure we send the correct trade to carry out the repair.

Reasonable Adjustments

To find out all information on making adjustments for residents, please visit Reasonable Adjustments.

Offices