The Tenant Assurance Panel would like to invite you along to one of the workshops they are holding to talk about the complaint process. The workshops will be held across the county so that they will be in your local area.
What are the workshops?
The workshops will be looking at what residents can expect when they make a complaint to us. Are we meeting your needs as a resident? What should we be doing to improve your experience if you have to make a complaint. What are your recommendations to improve our services.
The workshops are not about making a complaint on the day.
What is a workshop and how will they run?
Sam Goodwin from TPAS will be running these workshops. There will a presentation from one of the Executive Directors outlining what are the current challenges and the improvements we want to make.
Working in a group with other residents you will get a chance to discuss
- Review an actual complaint (it will be anonymous), how was this managed, what did you think about our response?
- What do you think we need to do differently?
- Come up with an action plan for improving the resident experience
A member of the Broadland team will be with each group of residents, it will be our job to write down your feedback and recommendations.
Where and when?
- Great Yarmouth Saturday 25 October 9.30am to 2pm at our offices on 19-20 Regent Street, Great Yarmouth, NR30 1RL
- Kings Lynn on Saturday 15 November 9.30am to 2pm at The Hub, St James Lodge, Hospital Walk, King’s Lynn, PE30 5RU.
- Aylsham Saturday 22 November 9.30am to 2pm, Erpingham with Calthorpe Village Hall, The Street, Erpingham, NR11 7QB
We will provide refreshments and lunch on the day. Please let us know if you have any dietary requirements on the booking form. There will also be a prize draw for a £50 shopping voucher at the end of each workshop.
If you need transport please let us know as we may be able to help.
TAP Workshop booking form
If you have any questions or queries please contact Aliysha Pearson on 01603 750 103 or email Aliysha.