If you have reported damp and mould, we will establish the source and whether there are any defects to the property. We will then carry out the appropriate remedial work. This will be addressed as a matter of urgency and cases are prioritised when there is a significant amount, or when there is a significant concern for our tenants health.
For more information, please see below our leaflet that contains helpful advice on how to treat condensation in your home and how to avoid mould, plus further advice on the next steps if you are experiencing persistent problems.
If you are experiencing persistent problems, please contact Customer Services immediately.