What is STAIRs?
Social Tenant Access to Information Requirements (STAIRs) is a new statutory requirement introduced by the Government. It provides people living in social housing with the right to access information about how their homes and services are managed, with the aim of creating a better understanding and more transparency across the sector.
We want to be open and honest about how we work, the services we provide and the decisions we make. We’ll continue to provide further information as it becomes available.
What does it share?
- What we do
- How decisions are made
- How your home and services are managed
This means you can hold us more accountable.
You can find more information about STAIRs on the government website.
Key Points
- From October 2026, housing providers must publish key information about how they manage homes.
- From April 2027, residents are able to request specific information about their housing, and landlords must respond within 30 calendar days.
- This requirement is similar to the Freedom of Information rules that apply to councils, and it applies to housing associations and other registered providers.
- The aim is to increase openness, transparency and accountability, helping residents to understand decisions better and hold landlords to account.
Find out more
We publish a range of information about how we’re run, the decisions we make and our performance. Select the headings below to find out more.
Governance and Decision Making
- Corporate Strategy – Further information about our vision and goals.
- Board and Leadership Team – Who runs and manages Broadland.
- Get Involved – How residents can get involved.
- Make a Complaint – All the information you need if you wish to make a complaint.
Spending
- Financial Review – Our Annual Financial Review publication.
- Procurement, Contractors & Transparency – Further information on our approach.
Housing Stock Management
- Annual Review – Details of our activity in areas of housing management.
Performance
- Tenant Perception Survey – Our latest survey and performance measures results.
- Performance – View our performance in different areas.
- Featured News – Latest news and updates.
- Door to Door – Resident magazine, published seasonally and provides our latest updates.
- Housing Ombudsman Service – Landlord Reports – To view our latest reports, click on this link, select Filter, and then type Broadland Housing Association in the search bar.
Housing Services
- Manage your home – Full details on managing your Broadland home.
- Tenant Support – Help and advice the Tenancy Support team provide.
- Download Leaflets – Find more information about our services.
Lists and Registers
- Performance – You can view our Health and Safety performance here.
Social Housing Management
- A-Z Policies & Procedures – Full list of our published policies and procedures.
From April 2027
When STAIRs comes into effect from April 2027, you’ll be able to request information about:
- Property moves
- Rent collection
- Rent rates
- Service charges for shared owners
- Occupancy rights
- Estate management, management of communal areas and boundary issues
- Property conditions, repairs, and improvements to property
- Anti-social Behaviour
- Staffing and training
- Complaints handling, procedures and performance
- Compensation and redress
- Communication and Customer Service
- Health and Safety
- Data Handling and Privacy
- Security
- Housing stock transfers and mergers
- Housing stock profile
- Environmental and energy efficiency information
You can make the enquiry yourself or nominate someone to do so on your behalf. If we’re unable to share any information, we’ll explain why.