How we respond to ASB (anti-social behaviour)
Whenever an incident of anti-social behaviour is reported to us, we will:
- Listen – to understand more about the complaint that’s being made so we have the full picture.
- Take the complaint seriously.
- Take action – to help resolve the problem whenever appropriate and possible.
- Inform – to keep you up-to-date on progress in resolving the issue, at least once a month.
We have various tools you can use to record ASB, including an app to record noise and log sheets to keep a record of nuisance.
Where we can work with neighbours to resolve issues, we will do so. We have a range of actions we can take, including serving notice seeking possession and using injunctions (court orders).
What if we can’t help?
If we’re not able to help directly, we will always explain why no action is possible at this time.
It may be possible that another organisation is better equipped to deal with the issue. If so, we will provide advice and guidance so that you know exactly who to contact.
ASB Case Review (formerly known as Community Trigger)
We always take complaints of anti-social behaviour seriously and will try to resolve issues that are reported to us. If you think that your case has not been dealt with in the way you wanted, you have the right to instigate a formal ASB Case Review.
An ASB Case Review gives victims the right to ask local agencies (such as the police and housing providers) to review how they have responded to a complaint. It is designed to ensure all agencies share information and work together to try and resolve any ongoing complaints about anti-social behaviour. Not all cases of ASB are suitable for an ASB Case Review. Normally, for the review to be conducted, you need to have reported at least 3 qualifying incidents of anti-social behaviour within 6 months.
To start the ASB Case Review you must make an application to the relevant local authority, for example:
