Broadland’s response to Coronavirus (COVID-19)
[Updated Monday 29 June]
We want to protect our tenants and staff and to minimise the spread of the virus wherever we can. We are taking precautionary measures to keep Broadland running as effectively as possible in the circumstances.
Please also see our Coronavirus – useful information for tenants page, with sources of financial and wellbeing support.
Interim Complaints & Compensation Policy
Please go to making a complaint page for more information.
PPE and social distancing
We have been following changing Government guidelines closely. Our housing and estate services teams will be wearing gloves and Hi-Vis jackets. Please remember your social distancing and remain 2 metres from our staff. Don’t worry if they move back from you: they have been told that they must maintain 2 metres social distancing.
Our repairs and cleaning teams will be wearing similar Hi-Vis jackets. If they need to enter your home and you are self-isolating, please let us know so that we can ensure they have the PPE they need to be able to enter your home safely.
Gas servicing is essential to keep our tenants safe in their homes. As your landlord we have a legal obligation to continue to carry out these works, following Government guidance. We will ask you if you are suffering from any symptoms of Coronavirus so that we can take the necessary steps to protect you and our staff. If you are worried about your gas service, please contact our Customer Services team on 0303 303 0003.
Outdoor communal areas
You can continue to use communal outdoor space for daily exercise, but please do not use any play equipment. Remember to stay 2 metres apart from other tenants and Broadland staff who may be working outdoors, to minimise the spread of the virus.
Cleaning of communal areas
We will continue to clean the communal areas of our properties. To help maintain the highest level of sanitisation in these areas, we have invested in some advanced technology. The new equipment will allow us to sanitise all contact surfaces with an electrostatically charged product. This will remain on the sprayed surfaces and continue to kill bacteria and viruses for up to 28 days at a time, reducing the need for us to visit schemes every day.
In July we will start the new spraying across all communal areas, alongside our general cleaning services. The chemicals are non-toxic to humans and pets. However, please maintain social distancing as normal while our cleaning teams carry out this work.
Essential health and safety and fire safety checks are also continuing. Your help with minimising the spread the virus is really appreciated.
Our offices and staff
All our offices are now closed but you can contact Customer Services as usual.
Our staff will be providing advice and contact via phone where possible. If we do need to visit you, we will check for any risk of Coronavirus. We have told staff not to shake hands and to keep a safe distance. Please do not be offended – this is to protect you, as well as people working for Broadland.
Difficulties paying your rent
If your income is affected by Coronavirus and you are struggling to pay your rent, please contact us as soon as you can. We can help with claiming the right benefits and support you. Our Rent and Tenancy Support teams are here to help.
We will not take possession proceedings, or evict anyone due to the impact of Coronavirus who keeps in contact with us to sustain their tenancy.
Sheltered housing schemes
All our sheltered scheme managers are working from home. They will only be at your scheme for health and safety checks. However, you can still telephone or email them – please see their office door for contact information if you don’t already have them. We apologise in advance, but we want to minimise the risk of spreading the infection as much as possible.
We have closed all communal lounges on our schemes, and we ask you not to use communal laundrettes if you are self-isolating. We apologise for the inconvenience, but need to follow Government guidelines and ensure you stay as healthy as possible and stop any potential spread of the virus.
Housing with care
Our housing with care schemes are closed to visitors. We are working with Norsecare to ensure that our tenants remain as safe as possible. This precautionary measure has been put in place to minimise the spread of the virus.
Thank you for your help in helping us to manage this situation as effectively as possible.