Broadland’s response to Coronavirus (COVID-19)
[Updated 5 August 2021]
Although Covid-19 lockdown restrictions are easing, our Chief Executive Michael Newey has a message for tenants on Broadland’s plans to keep both our tenants and staff safe.
For the time being we remain cautious. We will contact you by phone where possible to avoid unnecessary face-to-face meetings. If we need to visit your home, we will take all the necessary Covid-secure precautions (face covering, social distancing and hand sanitising).
All our offices remain closed to drop-in visits until further notice. Please contact Customer Services if you need to get in touch with us.
Cleaning of communal areas
We will continue to clean the communal areas of our properties. We are using the latest technology to sanitise all contact surfaces with an electrostatically charged product. This remains on the sprayed surfaces and continue to kill bacteria and viruses for up to 28 days at a time.
The chemicals are non-toxic to humans and pets. However, please maintain social distancing as normal while our cleaning teams carry out this work.
Housing with care
We continue to work with our care partners NorseCare to ensure that our tenants remain as safe as possible. There are still restrictions on access and visiting our Housing with Care schemes. A visiting policy has been agreed between Norse Care and Broadland Housing which continues to be updated as Government guidance change.
Problems paying your rent
If your income is affected by Covid and you are struggling to pay your rent, please contact us as soon as you can. We can help with claiming the right benefits and support you. Our Rent and Tenancy Support teams are here to help.
We will not take possession proceedings or evict anyone due to the impact of Coronavirus providing you keep in contact and work with us to sustain your tenancy.