Tenants

We remain cautious and take sensible precautions to keep tenants and staff safe.

Repairs will continue with all repairs appointments going ahead as booked. We ask that that you keep 2 metres from our staff and ventilate the room as much as possible where you can. Staff have been asked to ensure that they have the correct PPE when arriving at your home.

Meetings with tenants – face to face meetings with tenants will continue, but staff have been asked to keep 2 metres distance and wear appropriate PPE when arriving at your home.

All our offices remain closed to drop-in visits until further notice. Please contact Customer Services if you need to get in touch with us.

We will continue to clean the communal areas of our properties. We are using the latest technology to sanitise all contact surfaces with an electrostatically charged product. This remains on the sprayed surfaces and continue to kill bacteria and viruses for up to 28 days at a time.

The chemicals are non-toxic to humans and pets. However, please maintain social distancing as normal while our cleaning teams carry out this work.

We continue to work with our care partners NorseCare to ensure that our tenants remain as safe as possible. There are still restrictions on access and visiting our housing with care schemes. A visiting policy has been agreed between Norse Care and Broadland Housing which continues to be updated as Government guidance change.

If your income is affected by Covid and you are struggling to pay your rent, please contact us as soon as you can. We can help with claiming the right benefits and support you. Talk to your Rent Officer or visit our Tenancy Support pages for more information.

We will not take possession proceedings or evict anyone due to the impact of Coronavirus providing you keep in contact and work with us to sustain your tenancy.

Please see our cost of living support page for a list of organisations that can help or visit or Tenant Support page.