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Broadland Housing Group

Broadland Housing Group

Homes, community & support since 1963

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Welcome  ➢  About us

About Broadland

Broadland Housing Association was formed in 1963 and we built our first scheme, at Shipfield in Norwich, in 1967. Today we provide more than 5,000 quality homes across Norfolk and north Suffolk.

We believe everyone should have a home that meets their needs. Our growing range of properties includes everything from family homes and modern apartments, right through to sheltered housing and housing with care homes.

But we do more than simply build houses. At the end of the day, our business is about people, helping to create thriving neighbourhoods and communities.

This commitment means offering a caring, effective and high-quality service that’s fair to everyone. We’re continually looking at ways to deliver improvements in our services, right across the board.

We want to continue building great living environments – where our tenants have real choice and real control.

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    • Board members
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  • Governance documents
    • AGM summaries
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    • Annual Reviews
    • Corporate Strategy
    • Data protection and GDPR
    • Financial statements
  • Become a member of Broadland
    • Sign up to be a member
    • Members Events- Looking forward – 16 March 2023
    • Members Seminar – Decarbonisation
    • Members event – Independent East – 26 May 2022
    • Members event – coping with the pandemic -12 April 2022
    • Members event – fire safety – 17 November 2021
  • Jobs
    • Why work for us?
    • A career in housing
    • Apprenticeships
  • Our values
    • Accreditations & memberships
    • Adult safeguarding
    • Domestic abuse
    • Gypsy and Traveller Housing
    • Harry’s Pledge
    • Homelessness – Homes for Cathy
    • Independent East
    • Mental Health Champions
    • Placeshapers
    • Tpas
  • Our publications
  • Videos about Broadland
  • Sustainability
  • Tender and procurement
  • AGM

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Contact us

Send us an email

Broadland Housing Association,
NCFC, Carrow Road,
Norwich.
NR1 1HU

Call us

Mon,Wed,Thurs: 8am-5pm / Tues,Fri: 9am-5pm tel: 0303 303 0003
Out of hours emergencies: 0303 303 0003
Find your Neighbourhood contact
Media enquiries only: Paula Strachan 07880 196830
Please note, all calls are recorded for training and monitoring purposes.

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  • Privacy Policy
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Accessibility by WAH
  • About the project
  • About us
    • Board and leadership
      • Board members
        • Judith Elliott
      • Broadland Development Services
      • Broadland Meridian
      • Broadland St Benedicts board
      • Directors
      • Gavin Tempest
      • Iain Grieve
      • James Godfrey
      • Jenny Watson
      • Joanna Ballman
      • Judith Elliot
      • Louise Archer
      • Martin Keats
      • Michael Finister-Smith
      • Michael Newey
      • Michael Newey
      • Moreen Pascal
      • Richard Alexander
      • Simon Hibberd
      • Siobhan Trice
      • Steve Dickinson
    • Broadland Development Services
    • Broadland vlogs
    • Considering a career in social housing?
    • Cookies
    • Creative Matters – living with homelessness
    • Governance documents
      • AGM summaries
      • Annual Reviews
      • Corporate Strategy
      • Data protection and GDPR
      • Financial statements
      • Minutes
      • Value for money
    • Homes for Cathy
      • East Anglia Regional Meeting October 2019
      • Homes for prison leavers – 17 November 2020
      • Housing First – 4 March 2021
      • Housing First seminar – 4 September 2020
      • Migrant homelessness
      • Reframing Homelessness – 20 October 2020
      • Tenancy Sustainment – 29 January 2021
    • Our accreditations
    • Our publications
      • Door to Door audio
        • Join our mailing list
        • Read online
        • Read previous issues
        • Send us your feedback
      • Housing Matters
      • Policy documents
    • Our values
      • Against domestic abuse
      • Digital by Default
      • Gypsy and Traveller Housing
      • Harry’s Pledge
      • History
      • Independent East
      • Mental Health Champions
      • Placeshapers
      • Tpas
    • Sign up to be a member
      • Members event – Independent East – 26 May 2022
      • Members Events- Looking forward – 16 March 2023
      • Members Seminar – 17 November 2021
      • Members Seminar – coping with the pandemic – 12 April 2022
      • Members Seminar – Decarbonisation
      • Members’ Seminar – 12 May 2021
      • Members’ Seminar – 18 March 2021
      • Members’ Seminar – 29 August 2020
    • Sustainability
      • Award-winning environmental upgrade
      • Environmental Champions
        • Greener travel
        • Recycle your way green
      • Performance
      • Strategy and policy
    • Tender and procurement
      • Modern slavery statement
    • Why become a member of Broadland?
    • Work for us
      • Apprenticeships
      • Current vacancies
      • Why work for us?
  • Admin
  • AGM
  • Board minutes
  • Broadland Admin
  • Brooks Green Gypsy and Traveller site, Norwich
  • Canary Quay, Norwich
  • Christmas fire safety
  • Consultation Demo
    • Leave Feedback
    • Site Plan
  • Contact the Estate Services team
  • Contact us
    • Customer Services
      • Complaints Charter for Housing
    • Download leaflets
    • Local delivery teams
      • Neighbourhood Officer
        • Find your Neighbourhood Officer
    • Making a complaint
      • Anti-social behaviour (ASB)
      • Housing Ombudsman – Complaint Handling Code
      • Our record on complaints
    • Report a concern about domestic abuse or adult safeguarding
    • Tenants Online – user guides
    • Update contact details
  • Cookie Policy
  • East Anglian Regional meeting April 2023
  • East Anglian Regional meeting November 2023
  • Easter Event
  • Feedback on Estate Operatives Services
  • Helen Skoyles
  • Home
  • Homes
    • Developing new homes
      • ‘Amador’ house design & floor plans
      • ‘Ballard’ house design & floor plans
      • ‘Knights’ house design & floor plans
      • ‘Mumford’ house design & floor plans
      • Back Lane, Roughton
      • Brisley, Norfolk – housing needs survey
      • Broadgate Close, Northrepps
      • Broadland – development agent
      • Broadland St Benedicts
      • Church Road – building specifications
      • Church Road – consultation questionnaire
      • Church Road – design development
      • Church Road – site & context
      • Church Road – site models
      • Colby & Banningham
      • Consult and build
      • Currently in development
      • Driving sustainable development in Norfolk
      • Jubilee Court, Great Yarmouth
      • Kemble house design
      • Longham, Norfolk – housing needs survey
      • Newly completed
      • Norwich Road, Corpusty
      • Purdy Street, Salthouse
      • Sheringham Road – building specifications
      • Sheringham Road – consultation questionnaire
      • Sheringham Road – design development
      • Sheringham Road – site & context
      • Sheringham Road – site models
      • Tackling homelessness in our region
      • West Beckham – Church Road & Sheringham Road
    • Find a home
      • Gypsy Roma & Traveller sites
      • Homes for sale
        • Looking after your new home
      • Housing with care
        • Benjamin Court, Cromer
        • Dell Rose Court, Norwich
        • Harriet Court, Norwich
        • Lisbon Court, King’s Lynn
        • Lloyd Court, Kelling
        • Oakes Court, Downham Market
        • The Lawns, Great Yarmouth
      • Moving home
      • Mutual exchange
      • New apartments to rent at Canary Quay!
      • Shared ownership
        • Existing shared owners – important documents
        • Information for existing shared owners
        • Looking after your new shared ownership home
        • What is shared ownership?
      • Sheltered housing
        • Oulton Court, Oulton Broad, Suffolk
        • Samford Court, Worlingham, Beccles, Suffolk
        • St Katherine’s Court, King’s Lynn, Norfolk
        • The Cedars, Norwich
        • Woodcote, near Norwich, Norfolk
        • York Place, Dereham, Norfolk
    • Rent a home
      • Homes to rent
      • Housing with care open days
  • How we prioritise repairs
  • News
  • Pay less for energy
  • Plumbers – Sorrel & Campion House upgrade
  • Previous issues – Door to Door
  • Previous phases
  • Repairs & Improvement Workshop
  • Residents Voice
  • Robert Kett Court, Wymondham
  • RSH Consultation on Consumer Standards
  • Rules & Standing Orders
  • Tenant support
    • Apply for tenancy support
    • Cost of living rises
    • Domestic abuse – we can help
    • Employment and training
      • Check your skills
      • CV writing
      • Interview technique
      • Job searching
      • Training opportunities
      • Volunteering opportunities
    • Energy saving
      • Energy and heating discounts
      • Gas and electricity bills
      • Keep on top of energy costs
      • Priority service registers
      • Switching energy suppliers
      • Water bills
    • Energy saving tips
    • Going digital
    • Health and wellbeing
    • Looking after your home
    • Norfolk Directory
    • TILS+ (tenancy and independent living skills training)
    • Welfare benefits
      • ‘Bedroom tax’
      • Benefit cap
    • Your health & wellbeing
      • Exercise
      • Information and tips on mental health
      • Real-life tenant stories
      • Sources of support
    • Your money
      • Credit unions
      • Loan sharks
  • Tenants
    • About your Broadland home
      • Adult safeguarding
      • Aids & adaptations
      • Carbon monoxide
      • Cleaning
      • Cleaning standards
      • Contents insurance
      • Controlling condensation and mould
      • Electrical fires
      • End your tenancy
      • Estate Services
      • Fire safety
        • Tumble dryer fires
      • Hard water tips
      • Health and safety
      • Icy weather
      • Illegal dumping
      • Important information about tenant alterations
      • Important safety information for tenants
        • Fire safety – who is respsonsible?
        • Fire safety leaflets
        • Fire safety videos
      • Making alterations to your Broadland property
      • Pets
      • Right to acquire
      • Switchee smart thermostat
      • Waste
      • Electrical safety
      • Gas safety
    • Events Calendar
    • Foodbanks
    • FREE Premier League Kicks sessions
    • Get involved in your local area
    • Get involved!
      • Community Conversations
      • Community Inspectors
      • Digital Panel
      • Door to Door Tenant Magazine
      • Good Neighbour Award
      • Housing for Over 55s (HOP) Panel
      • Mystery Shopper
      • Together with tenants
    • Pay your rent
      • Rent arrears
      • Talk to us about your rent
      • Universal Credit
        • Preparing for Universal Credit: tips from our tenants!
        • Reporting your housing costs on Universal Credit
        • Universal Credit – online journal
        • Universal Credit – your questions
        • Universal Credit and your rent
        • Will Universal Credit affect you?
    • Pinboard
      • Submit to Pinboard
    • Rent and arrears
    • Saving with Norwich Credit Union
    • Service Charges
    • Sorrel & Campion House: replacement of hot and cold water pipes
    • Support organisations
    • Tell us about your rent issue
    • Tenant Assurance Panel
    • Tenant Perception Survey
    • Warm home discount scheme
  • Test Welcome
  • The Lathes Refurbishment
  • Training Page
  • Ukraine – what we can do to help
  • View from the frontline
  • Waste and recycling: important information for Shipfield tenants
  • Damage to your property
  • Planned maintenance works
  • Priority repairs 2022
  • Repairs – FAQs
  • Report a repair