Together with tenants
Together with tenants is an initiative set up by the National Housing Federation (NatFed). The aim is to work with housing providers and their tenants to provide more transparency between landlords and tenants and strengthen relationships between them.
Broadland is an early adopter. Part of our role is to consult with tenants on NatFed’s proposals, working with the Tenant Advisory Panel, Member Steering Group, members and tenants.
In February 2020 NatFed published a four-point plan
- A change to the National Housing Federation’s Code of Governance: boards agree to be accountable to all tenants and residents
- A new Together with tenants Charter: a set of clear commitments so tenants and residents know exactly what to expect from their landlord
- Tenant and resident oversight and scrutiny of the charter: tenants report publicly on how their landlord is performing
- A closer link with regulation: tenants’ reporting on performance can provide useful evidence to the Regulator on whether their landlord is complaint with consumer standards
Broadland in consultation with the Tenant Action Group have agreed to adopt the Together with tenants Customer Charter commitments.
Survey & Tenant Panel Feedback – December 2020
In December a group of tenants reviewed the feedback from our recent survey on how they thought we were living up to the customer charter. Thank you to all our tenants who completed the survey.
Following the survey and in conjunction with a group of tenants who formed the TWT working party, here is our Charter.