How we schedule planned works
We survey and carry out planned works to your home based on the lifespan and condition of the various elements in it. We use this lifecycle guide:
|Planned works||Lifecycle (years)|
|External doors replacement*||32|
|Central heating (radiators)*||30|
|Storage heater upgrades*||17|
|Hot water cylinder||17|
We aim to provide both value for money and fairness by ensuring we maintain homes to a consistent standard, and do not carry out planned works unnecessarily.
For example: if your kitchen is 20 years old and scheduled for replacement but is in a very good condition, the work will probably be rescheduled to a later date.
Certain planned works, such as roofs and boiler replacements, are more difficult to predict on lifespan only. These elements are more likely to be replaced based on their condition. If you wonder why your neighbour’s home is getting a new boiler, this is probably because their boiler is uneconomical to repair and therefore it is being replaced as a one-off.
We need to survey our tenants’ homes every 5 years, to check the condition of the kitchen, bathroom, windows and doors etc, and make sure that the information we hold on your property is up to date. The survey helps us improve our programme of planned replacement/improvement works in line with the Government’s Decent Homes Standard.
We will write to you 2 weeks before your home survey is due. The survey will take approximately 30 minutes and we will need access to your home.
Please let us know ASAP if your home survey appointment is not convenient. We will reschedule for another day/time that suits you.
If you are applying for mutual exchange, you will need a stock survey that is less than 5 years old in order to complete the process. Please contact Customer Services if you have any queries.