If you report damp and mould, we will establish the source and whether there are any defects to the property. We will then carry out the appropriate remedial work. We will address damp and mould as a matter of urgency and prioritise cases where there is significant damp and mould and, or when there is a significant concern for our tenants health.
Our leaflet contains helpful advice on how to treat condensation in your home and avoid mould, plus advice on next steps if you have a persistent problem.
As outlined in our leaflet, if you have persistent problems then please contact us here.
Our response to the Regulator
In November 2022 the Regulator for Social Housing required all registered landlords to submit a survey on how we are tackling damp and mould in our tenant’s homes. Please see our response below.
How have we been putting things right?
In November we reported 6 properties with category 2 damp and mould problems. This is our progress in putting this right.
New Damp and Mould training
To continue to strength our response to dealing with damp and mould, we have arranged for all customer facing staff to have training in September 2023.
This training will cover how to access and get works booked for damp and mould if a staff member was your home. More specialised training for our Customer Services team and our surveyors in identifying the causes of damp. This will help us deal with issues much sooner and more effectively and address issues much quicker.
If you suspect you have an issue with damp and mould and haven’t already reported it to us, please contact our customer services team immediately.