Our corporate strategy steers us towards achieving our future goals.
Read our full 2016-2019 corporate strategy here.
We will continue to offer a superb range of low-cost housing options to ensure better homes for all, regardless of their income or circumstances.
Our 2016-2019 strategy also acknowledges the many different challenges that affect our operating environment – particularly radical changes in welfare and benefits.
Our current priorities are to:
- Provide fit-for-purpose local housing and top-class asset management services
- Help our tenants to enjoy long, lasting and happy tenancies
- Reduce fuel poverty among our tenants
- Involve our tenants in shaping our services, so they have comfortable homes in positive environments that result in great communities
- Build at least 600 new homes for both rent and low-cost home ownership by 2019
- Ensure we deliver excellent value for money and remain 100% focused on minimising increases in our operating costs
- Develop sector-leading digital services that not only deliver real benefits to our clients, but also help drive efficiencies in our business
Our approach and commitment:
- We listen to our customers and stakeholders, because it will help us deliver the kind of housing and services they need
- We recognise that everyone is different, with different needs and aspirations – one size does not fit all
- We believe in fairness. Everyone has an equal right to our housing services – we do not tolerate any form of discrimination, against colleagues or customers
- We recognise that our employees are the lifeblood of our organisation. We are committed to supporting them fully and helping them deliver fantastic results, both for them and for us
- We believe in the power of partnerships. Working with others helps us provide better quality homes for families and individuals in housing need
- We will use our resources as effectively as possible, to maximise the return (social or financial) to the communities we serve
- We will work together in a highly professional, supportive and empathetic way to ensure lasting and trusting relationships with our customers and partners
- We will seek to minimise the impact of our activities on the environment.