To ensure we make the best use of our resources, we have defined emergency repairs and other less urgent categories of repair.
Reporting an emergency repair
If you call us outside of office hours, your call will automatically be transferred to our out-of-hours service. Please only call the out-of-hours service if it is an emergency. Thank you for your support with this.
Recharges may apply
Please note that there may be a recharge for some types of repair. For example:
- Lost keys – you will need to contact a reputable local locksmith and pay for new locks
- Malicious damage – we will only carry out repairs caused by deliberate acts of damage if you supply a crime reference number.
- Blocked drains – we will recharge you if you have caused the blockage by pouring unsuitable materials or liquids down the drain.
See our leaflet Home repairs – who is responsible? for more information about recharges and your responsibilities as a Broadland tenant.