Remember, you MUST get written permission from Broadland before you carry out any alterations or improvement works in your home or garden.
You can apply for permission using the online application form. This form tells you what supporting information you need to provide with your application.
Generally, the more information you can provide at the start, the quicker the process.
The review process
We consider numerous factors when reviewing your application, which is why we allow 28 days. For example:
- will the proposed works be completed by competent/qualified persons?
- do the works meet current legislation, including Building Consent, or require planning permission?
- are there any arrears on your rent account that need to be addressed first?
- what is the visual impact of the works on the property/scheme?
- will the work adversely affect any of the neighbours?
- are there any current neighbour disputes that this may impact on?
We ask for your patience while we review your application.
If we approve your application, all works must be completed as agreed in our permission letter. You will need to provide all the required certificates to prove that the works have been completed by competent/qualified persons.
Summary of process
- Tenant completes application form, including details or images as described on the form
- Tenant sends application form to TenantAlterationRequests@Broadlandgroup.org
- Asset Team Surveyor acknowledges receiving the form and shares it with your Neighbourhood Officer and Income Recovery Officer for review
- Asset Team Surveyor aims to respond with a decision on your application within 28 days of receiving it
- If application is approved, tenant and surveyor agree timeline for works so inspections can be completed.
If works have been completed without our permission
Please contact TenantAlterationRequests@Broadlandgroup.org ASAP to tell us what works have been completed and include photos if possible.
If we identify works that have been completed without our written permission, we will review them and decide whether:
- we agree to the works remaining
- the works need to be removed entirely, or
- the works need to be altered to meet our requirements.
If we agree with you that the works can remain, one of the conditions is that you will maintain them to an acceptable condition at your own expense.
Please remember, completing works without getting our written permission is a breach of your tenancy agreement. We will take action against your tenancy if we are not able to reach an agreement with you.
If you leave your Broadland property
Any alterations to your home will need to be reinstated at your own expense before you end your tenancy. This is unless you have written permission from Broadland Housing agreeing the conditions that the alteration can remain.
If you are considering a mutual exchange, you still need to remove any alteration works and return your home to its original installation standard. In exceptional situations alterations may be left at the property at a Mutual Exchange. However, the incoming tenant will need to provide full written acceptance of responsibility before the exchange is agreed.