In 2020 the Housing Ombudsman introduced a new complaint handling code that Broadland has formally adopted. We have updated our policy and procedures to reflect these changes.
See Broadland’s self-assessment against the Ombudsman’s code below.
We welcome complaints from tenants as a way to put things right, to learn and to improve. We record all tenant complaints, and categorise the issue and outcome.
Ivan Johnson, Business Improvement Advisor, investigates complaints from tenants that are difficult to resolve.