Broadland Housing Association

Homes, community & support since 1963

Regulator of Social Housing

Homelessness impact review 2018-22

Simon St Martins NSAP Norwich

Homelessness impact review 2018-22

We are delighted to publish our homelessness impact review, 2018-22.

This report outlines the work we have been doing to address and prevent homelessness over the last 4 years. As a founding member of Homes for Cathy, we are committed to ending homelessness.

Homelessness impact review 2018-22Download
Front cover of Broadland Housing Association's homeless impact report, 2018-22
Front cover, featuring one of our King’s Lynn tenants

Most of the projects in the homelessness impact review have been delivered thanks to strong working partnerships with local authorities, charities and other housing providers.

No single organisation can end homelessness on its own. We need to continue building effective, joined-up partnerships to find sustainable solutions to homelessness, now and in the future.

Read more about some of our projects to prevent homelessness:

Simon, who has benefited from the Next Steps Accommodation Programme in Norwich
Tenant from the Next Step Accommodation Programme in Norwich (picture: St Martins)

East of England Social Housing Regulator Meeting, October 2021

  • Kate Dodsworth at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
  • Tenant at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
  • Michael Newey at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
  • Tenants at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
  • Tenants' concerns at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
  • Tenant at Regulator for Social Housing meeting at Broadland Housing Association, October 2021
(Top left) Kate Dodsworth, Director of Consumer Regulation, RSH, addressing tenants;
(top right) Michael Newey, Chief Executive of Broadland Housing Association;
(above) tenants participating in workshop sessions

Kate Dodsworth, Director of Consumer Regulation at the Housing Regulator, met tenants from 7 social housing providers across the eastern region at a meeting hosted by Broadland Housing in October.

The aim was to get tenants’ feedback on what is important to them and how well their landlord listens to their issues and concerns.

The meeting, organised jointly by Placeshapers and the Regulator of Social Housing (RSH), was an exciting opportunity for tenants to give their views directly to the Regulator.

Social Housing White Paper

Last year, the Government published its Social Housing White Paper. This requires RSH to change the way it carries out consumer regulation in social housing and to create a new consumer function. RSH wants to hear from social housing tenants over the next few years on a range of topics relating to this, to better understand what matters to them. This will help RSH shape how the new consumer function should work in practice.

The session at Carrow Road, Norwich, covered how regulation in the social housing sector works at the moment and the changes the White Paper is introducing, and the opportunities coming up to engage further with RSH.

Positive feedback from tenants

The day started with a joint meeting between members of Independent East (a partnership between Broadland Housing, Freebridge, Havebury, Saffron and Orwell Housing). Tenants from the housing associations learned how they could influence positive change with their landlords, share best practice and discuss the issues they face.  There were also opportunities for tenants to share their thoughts with RSH directly during workshop sessions. 

The feedback from the meeting was very positive: 93% of tenants who attended said they would like to see a new forum set up. The most popular topics for further discussion are: reviewing service standards, reviewing complaints together and training.

Tenants were also interested in attending other ad hoc workshops and seminars. This is an exciting development in the sector and we will be posting more news and developments as they happen.

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